Privacy Policy
Last updated: 2026-05-09
TL;DR — Plain English
- • We collect your name, email, phone, and what you favorite or search for.
- • We use it to help an agent reach you about properties — never to sell to advertisers.
- • You can ask us to delete your data at any time. Just email us.
- • Your data is stored on secure Canadian-friendly cloud infrastructure.
1. Information We Collect
We collect personal information you provide directly (name, email, phone, message content), preferences you record (timeline, pre-approval status, preferred contact method), and activity on the platform (favorited listings, saved searches).
2. How We Use It
Your information is used to deliver listings that match your interests, connect you with a licensed real-estate agent, and improve the service. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
3. Sharing
We share lead information only with the agent assigned to you and our trusted infrastructure providers (database, authentication). We do not sell personal information.
4. Your Rights
You may access, correct, or request deletion of your personal information at any time. Contact us at privacy@hearthandhome.example.
5. Retention
We retain account data while your account is active. Lead inquiries are retained for up to 24 months for follow-up.
6. Security
We use industry-standard encryption in transit and at rest, and row-level security on the database to ensure each user can only access their own information.